Forum Discussion

DM83's avatar
DM83
Contributing User
6 months ago
Solved

Trying to generate Invoice for one customer and keep getting error

I have one customer that I have generated a quote for and now trying to convert to an invoice.  Every time I try to save it an error occurs. I have tried to create a whole new invoice and it still ha...
  • Princess_R's avatar
    Princess_R
    6 months ago

    Hi DM83,

     

    Thank you for your post.

     

    Typically, the error message you've encountered can arise from two scenarios. Firstly, it may occur if you've used an item multiple times on an order. In such cases, combining the amounts to have the item on a single line usually resolves this issue. The second scenario involves discounting an item by 100% on an order and attempting to convert it to a sale, resulting in a similar problem. To address this, you should convert the order to a sale and subsequently edit the sale to include the discount.

     

    Additionally, I've made some adjustments to your file that may assist in resolving the issue.

     

    If the error persists, please let me know, and I'd be happy to assist further.

     

    If my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator

Hi DM83,

 

Thank you for your post.

 

Typically, the error message you've encountered can arise from two scenarios. Firstly, it may occur if you've used an item multiple times on an order. In such cases, combining the amounts to have the item on a single line usually resolves this issue. The second scenario involves discounting an item by 100% on an order and attempting to convert it to a sale, resulting in a similar problem. To address this, you should convert the order to a sale and subsequently edit the sale to include the discount.

 

Additionally, I've made some adjustments to your file that may assist in resolving the issue.

 

If the error persists, please let me know, and I'd be happy to assist further.

 

If my response has answered your question, please click on "Accept as Solution" to help other users find this information.

 

Cheers,

Princess

DM83's avatar
DM83
Contributing User
6 months ago

Thanks Princess,

 

It all works now.

 

I made sure my Invoices had none of those issues you described first.

 

Since you have made the adjustments it is all good.

 

Regards,


Dom

 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    6 months ago

    Hi DM83,

     

    Thank you for your response.

     

    I'm delighted to hear that the adjustments worked and that the invoices are now in order. I will now close this post as resolved.

     

    If you ever encounter any similar issues or have any questions in the future, please don't hesitate to reach out again. I'm always happy to help!

     

    Cheers,

    Princess

    • DM83's avatar
      DM83
      Contributing User
      5 months ago

      Today I have tried to create a new invoice and the same error is now appearing again.  Can you please weave your magic again?

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        5 months ago

        Hi DM83,

         

        Thank you for reaching out.

         

        I sincerely apologize for the delay in responding to you. I have made some adjustments to your file to address your concern. If the issue continues, please don't hesitate to inform me so I can provide further assistance.

         

        If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

         

        Cheers,

        Princess