We would like to turn off ALL automatic invoice reminders that are sent out to our customers. I have done some of my own research about this, and believe I have found the answer. Can someone let me k...
We are aware of this issue and this is under investigation by our dedicated team. The possible cause is if you've terminated and employee and processed and ETP for them over the last financial year, while you are in STP 1 with a STP 2 ATO reporting category not assigned and later transitioned to STP 2.
I would suggest to reverse the original pay and reprocess again in STP2 reports.
Please feel free to post again I'm happy to assist.
Thank you so much for your post and for the detailed information. Looking on the first Screenshot what I would suggest is to select the option Send to all customers invoice reminders will be automatically sent to all customers who have been emailed invoices.Please see help article Setting up invoice reminders. / Set up your default email messages
We just wanted to follow up on your concern. May I know how you go about the issue? We simply wanted to ensure that we addressed the issue correctly. And if you need more support with this or in the future, please post again. Alternatively, you can send us a Private Message. We are delighted to assist you.
Looking at your account, you're using the AccountRight live product. Invoice Reminder can be accessed through the Sales Command Center >> Invoice Reminder or via the Setup menu >> Preferences >> Emailing tab >> Invoice Reminders. However, if you'll be accessing your AccountRight company files via a web browser, you can access the Invoice reminder in the Sales settings >> Reminders tab >> Reminders settings. Please refer to the following articles below to access the invoice reminder:
There is a well known and long continuing issue with accessing the invoice reminders option via Sales Command Center >> Invoice Reminder or via the Setup menu >> Preferences >> Emailing tab >> Invoice Reminders.Both options rwsult in a blank screen.
The reason for my post is that the work around that MYOB have given us for the past year or so is the 'Reminders Tab' option using via a web browser, you can access the Invoice reminder in the Sales settings >> Reminders tab >> Reminders settings. It seems to have disappeared.
Please can you refer to my original attachement which indicates the current Sales drop-down list.
Please can you send me a screen shot of where you can see the Reminders Settings on the web browser.
Thanks
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reminders","id":"message:829551","revisionNum":2,"repliesCount":9,"author":{"__ref":"User:user:262170"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:829551"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:829551"},"body@stripHtml({\"truncateLength\":200})":" We would like to turn off ALL automatic invoice reminders that are sent out to our customers. I have done some of my own research about this, and believe I have found the answer. Can someone let me k...","body@stringLength":"462","rawBody":"
We would like to turn off ALL automatic invoice reminders that are sent out to our customers. I have done some of my own research about this, and believe I have found the answer. Can someone let me know if I have done the correct thing as per my screenshot below?
\n
\n
I have also switched off the send emails using accountright in the emailing tab also. See below.
\n
Would really appreciate some feedback on this as soon as possible.
","kudosSumWeight":0,"postTime":"2023-08-04T11:11:31.088+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:829551_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1300},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"Turning off automatic invoice reminders MYOB","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"
We would like to turn off ALL automatic invoice reminders that are sent out to our customers. I have done some of my own research about this, and believe I have found the answer. Can someone let me know if I have done the correct thing as per my screenshot below?
\n
\n
I have also switched off the send emails using accountright in the emailing tab also. See below.
\n
Would really appreciate some feedback on this as soon as possible.
"},"Conversation:conversation:829551":{"__typename":"Conversation","id":"conversation:829551","solved":true,"topic":{"__ref":"ForumTopicMessage:message:829551"},"lastPostingActivityTime":"2025-03-19T09:29:30.198+11:00","lastPostTime":"2023-09-18T16:56:30.087+10:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:829551":{"__typename":"ModerationData","id":"moderation_data:829551","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:829551_2":{"__typename":"Revision","id":"revision:829551_2","lastEditTime":"2025-03-19T09:29:30.198+11:00"},"ForumReplyMessage:message:829650":{"__typename":"ForumReplyMessage","id":"message:829650","conversation":{"__ref":"Conversation:conversation:829551"},"author":{"__ref":"User:user:294708"},"revisionNum":1,"uid":829650,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"subject":"Re: Turning off automatic invoice reminders","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:829650"},"parent":{"__ref":"ForumTopicMessage:message:829551"},"body":"
Thank you so much for your post and for the detailed information. Looking on the first Screenshot what I would suggest is to select the option Send to all customers invoice reminders will be automatically sent to all customers who have been emailed invoices.Please see help article Setting up invoice reminders. / Set up your default email messages
Kind regards, Earl
","body@stringLength":"1128","rawBody":"
Hi
Thank you so much for your post and for the detailed information. Looking on the first Screenshot what I would suggest is to select the option Send to all customers invoice reminders will be automatically sent to all customers who have been emailed invoices.Please see help article Setting up invoice reminders. / Set up your default email messages
Kind regards, Earl
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display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n 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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_facebook_7twck_189 a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' 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Hi Princess
Thank you for your response.
There is a well known and long continuing issue with accessing the invoice reminders option via Sales Command Center >> Invoice Reminder or via the Setup menu >> Preferences >> Emailing tab >> Invoice Reminders.Both options rwsult in a blank screen.
The reason for my post is that the work around that MYOB have given us for the past year or so is the 'Reminders Tab' option using via a web browser, you can access the Invoice reminder in the Sales settings >> Reminders tab >> Reminders settings. It seems to have disappeared.
Please can you refer to my original attachement which indicates the current Sales drop-down list.
Please can you send me a screen shot of where you can see the Reminders Settings on the web browser.
There is a well known and long continuing issue with accessing the invoice reminders option via Sales Command Center >> Invoice Reminder or via the Setup menu >> Preferences >> Emailing tab >> Invoice Reminders.Both options rwsult in a blank screen.
The reason for my post is that the work around that MYOB have given us for the past year or so is the 'Reminders Tab' option using via a web browser, you can access the Invoice reminder in the Sales settings >> Reminders tab >> Reminders settings. It seems to have disappeared.
Please can you refer to my original attachement which indicates the current Sales drop-down list.
Please can you send me a screen shot of where you can see the Reminders Settings on the web browser.
Thanks
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Thank you for your response. I understand that you're having difficulty accessing your invoice reminder. I appreciate your patience regarding this matter. I'd like to help you with this. Usually, the possible cause of the blank screen when accessing the invoice reminder is the internal preference selected in Internet Explorer.
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To access the Invoice reminder through the AccountRight browser version, kindly go to your business name at the top right-hand corner of your screen. Select Sales Settings >> Reminders >> Reminder Settings. Please refer to the following screenshot below:
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Please let me know if you have further questions about this. I'm happy to assist.
Thank you for your response. I understand that you're having difficulty accessing your invoice reminder. I appreciate your patience regarding this matter. I'd like to help you with this. Usually, the possible cause of the blank screen when accessing the invoice reminder is the internal preference selected in Internet Explorer.
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To access the Invoice reminder through the AccountRight browser version, kindly go to your business name at the top right-hand corner of your screen. Select Sales Settings >> Reminders >> Reminder Settings. Please refer to the following screenshot below:
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Please let me know if you have further questions about this. I'm happy to assist.
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Cheers,
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Princess
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We just wanted to follow up on your concern. May I know how you go about the issue? We simply wanted to ensure that we addressed the issue correctly. And if you need more support with this or in the future, please post again. Alternatively, you can send us a Private Message. We are delighted to assist you.
We just wanted to follow up on your concern. May I know how you go about the issue? We simply wanted to ensure that we addressed the issue correctly. And if you need more support with this or in the future, please post again. Alternatively, you can send us a Private Message. We are delighted to assist you.
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Thanks,
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Cel
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Hi Steve
Please can you give me clear, step-by-step instructions on how to find the Invoice Reminders tab. I'm having trouble finding it. Thanks
Looking at your account, you're using the AccountRight live product. Invoice Reminder can be accessed through the Sales Command Center >> Invoice Reminder or via the Setup menu >> Preferences >> Emailing tab >> Invoice Reminders. However, if you'll be accessing your AccountRight company files via a web browser, you can access the Invoice reminder in the Sales settings >> Reminders tab >> Reminders settings. Please refer to the following articles below to access the invoice reminder:
Looking at your account, you're using the AccountRight live product. Invoice Reminder can be accessed through the Sales Command Center >> Invoice Reminder or via the Setup menu >> Preferences >> Emailing tab >> Invoice Reminders. However, if you'll be accessing your AccountRight company files via a web browser, you can access the Invoice reminder in the Sales settings >> Reminders tab >> Reminders settings. Please refer to the following articles below to access the invoice reminder:
Please let me know if you require any further assistance with this. I'm happy to assist.
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If my response has answered your inquiry, please click \"Accept as Solution\" to help other users find this information.
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Cheers,
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Princess
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