Unable to reprint invoice in locked period
After this mornings update, we are no longer able to reprint or email invoices which are in a locked period. We constantly use this for information to rebook services & also to follow up on unpaid in...
Forum Discussion
Hi Nola217 and ASDAccounts,
Thank you for your post and I understand that you are unable to print invoices under locked period. Please check this thread for the workaround to access and fix it.
Feel free to write a post if you need further assistance.
Cheers,
Jem
Hi Jemar_C,
Just wanted to check if you read the concerns from Nola217.
The link you provided, I strongly believe is what they are already doing.
We should not be required to unlock a "locked period" and then lock the period again just to be able to re-print or send the invoice.
Can anyone assist with this, as I am having the same issue.
DiemTranthat's correct.
Since the update you can't email or re-print an invoice unless you unlock the period. This open the doors to way to many issues within a company.
Thanks but i already know how to do this.
This issue is due to the new update yesterday.
I will not be unlocking and re-locking a period everytime we need to re-send or re-print an older invoice.Another solution is required.
This has only started for us after the update on Friday 19 7 24 NZ Security lock is not ticked is unlocked and still does not work. Was fine on Thurs 18.7.24. Rang support and waited got through and then cut off. Do not have the time to sit on phone. I do not feel that MYOB support understand the timeframe we need as MYOB clients.
We are also experiencing this frustration. Even after unlocking the lock period I am still unable to print, email or save to disk.
Please fix this ASAP.
Is this a real person or an AI generated response? Because this is exactly what we are saying we don't want to have to do, especially when we have multi users.
We should not have to work around something so ridiculous as this mess! Just get MYOB to fix it.
An inappropriate work around is not a fix. The company pays for the system to be fully functional and has an expectation that the product they are paying for works the way it should.
