Unable to reprint invoice in locked period
After this mornings update, we are no longer able to reprint or email invoices which are in a locked period. We constantly use this for information to rebook services & also to follow up on unpaid in...
Forum Discussion
Hey everyone, Nola217
Thank you all for taking the time to raise this. I've forwarded your feedback to the relevant team for further investigation. The current workaround to print invoices dated within the lock period can be found on this page. If there are any further questions, feel free to reach out.
Cheers, Amanda.
AmandaCL This is a bug that your developers introduced with a recent update, they must give it a top priority to correct their error ASAP. Users are not longer accepting the off hand "we've notified the relevant team" approach. They need to be told it has to be corrected ASAP and not left to be fixed if and when they can slot it into their massive to-do list.
AmandaCLthis work around is not a good option. If you read most of the comments. To unlock and re-lock a period is extremely risking to many companies. You need to get this escalated!
Your comment was 4 days ago now. Still no fix. An inappropriate work around is not a fix. We have Accounting Standards and Practices to comply with. The company pays for the system to be fully functional and has an expectation that the product they are paying for works the way it should.
