Unable to reprint invoice in locked period
After this mornings update, we are no longer able to reprint or email invoices which are in a locked period. We constantly use this for information to rebook services & also to follow up on unpaid in...
Forum Discussion
We are also experiencing this issue since last week's update - we are unable to print OR email copies of invoices from within the locked period. The software thinks we've made changes to the invoice which cannot be saved due to the record being locked, however no changes to the invoice has been made.
This issue is very inconvenient....we frequently re-send invoices for customers who request them, or to chase up payment. Unlocking and re-locking the records every time an invoice needs to be re-sent or re-printed is not feasible.
Really hoping that MYOB prioritizes a fix for this problem!
The only work around we have for the moment is to open the invoice and select "View Online Invoice" and download the PDF from there as it doesn't give you the same error message.
However, this will only work if you have chosen to "Send Emails Using AccountRight" in your preferences.
Hi Jojo7
The best workaround (until MYOB fix this) is what Mike_James suggested - use the Print/Email Invoices button, you may need to set your Advanced Filters to show
Sales Status = All Sales (whether Open or not) and whether Printed or not.
Regards
Gavin
Thanks, these work arounds at least enable the sending of an invoice in the meantime, however the extra steps required are more time consuming - especially when having to do it repeatedly.
I hope MYOB are taking notice and plan to fix this issue soon!
The fact that the software now re-saves unedited invoices again any time you have to re-email or re-print one from the unlocked period is proving tedious & more time consuming as well.
I sometimes wish there was an option to 'uninstall last update'
This work around limited the open invoices available to print.
But do we have to send invoices from AccountRight and not Outlook??
As we don't do this, as we have always had problems when we do.
Surely after so many weeks this issue could be addressed and fixed!!
