Unable to reprint invoice in locked period
After this mornings update, we are no longer able to reprint or email invoices which are in a locked period. We constantly use this for information to rebook services & also to follow up on unpaid in...
Forum Discussion
Please fix this ASAP MYOB! The system insists on saving changes before emailing any invoices, even if no changes have been made. It is EOFY. Most companies have locked June 24, however still need to chase unpaid invoices, amend invoices etc. We cannot keep locking and unlocking periods. We understand that we can View online invoice, save as PDF and manually email as required - this is the polar opposite of the convenience that MYOB is meant to provide. "Workarounds" are not fixes.
Hey Jody28
We have escalated this issue through to our development team to fix as a priority.
I'd like to apologise for the inconvenience caused in the meantime and will make sure to keep you all updated.
Cheers, Amanda.
Hi Amanda, are there any updates? the upgrade was on the morning of 19/7 - that's 11 days ago now and it appears as though nothing has happened since... apart from a whole lot of people getting extra stressed and cranky at EOFY?
Hi Amanda,
An inappropriate work around is not a fix. The company pays for the system to be fully functional and has an expectation that the product they are paying for works the way it should. I tried the chat and phone support five times when this first happened and they were useless. Did not take it seriously and would not escalate my complaint. Communication needs massive improvements.
I agree with Jody28. We should of had a solution by now!
Hello Amanda
Can you or someone from the MYOB team please provide an update on where you are at with regard to a fix on this matter please.
Cheerio
Su
