Unable to reprint invoice in locked period
After this mornings update, we are no longer able to reprint or email invoices which are in a locked period. We constantly use this for information to rebook services & also to follow up on unpaid in...
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Sorry Myob...... This is ridiculous. How can we work like this? Please, please fix this. I cannot believe you have not even acknowledged all before me. I am hopeful you are working on this invoice / locked period debacle ASAP!! My bookkeeper has enough to deal with at this time of year without all her staff screaming for copies of invoices for warranties and debt collection. Even emailing current invoices is now painful. Fix please!
Hi all,
I have spoken to a specialist who has looked into this issue - I also note MYOB at least sound like they are finally looking into it. Apparently it was not a deliberate change but rather a bug. Due to a backend change AR2024.6 thinks the sales invoice have changed even though it hasn't. Same issue affects invoices created after the Lock Period, though MYOB saves these without complaining. For those who can't wait for MYOB to release a patch, get in touch with MYOX Services who should be able to provide an interim solution.
Regards
Gavin
