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TopendMed's avatar
TopendMed
Member
2 years ago
Solved

Unable to update credit card details- No access to owner email

I cannot update the CC details to pay for the subscription as our IT has no access to the owner email as we moved IT services 8 years ago. The previous owner (Also left 8 years ago) cannot recall the...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi TopendMed,

    Thanks for your post, and welcome to the Community Forum! To update your payment profile or credit card details with MYOB, you must be the billing or subscription contact on the account. Once you have that role, log in to your my.MYOB account, then navigate to My Account > Payment Profiles. Within this section, choose the desired payment profile and then select Change Payment Profile to make the necessary updates. 

    I've also sent you a private message to collect additional information that will assist us in resolving this issue. Kindly check your inbox.

    Looking forward to your response.
    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi TopendMed,

Thanks for your post, and welcome to the Community Forum! To update your payment profile or credit card details with MYOB, you must be the billing or subscription contact on the account. Once you have that role, log in to your my.MYOB account, then navigate to My Account > Payment Profiles. Within this section, choose the desired payment profile and then select Change Payment Profile to make the necessary updates. 

I've also sent you a private message to collect additional information that will assist us in resolving this issue. Kindly check your inbox.

Looking forward to your response.
Regards,
Earl

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