Unable to view invoices in purchases register from previous years file located in library
Hi, after taking a backup and rolling the company file at the end of our financial year I have found that I am unable to view scanned invoices in the purchases register (offline file in library).
After waiting on the telephone for over an hour I had a conversation with a helpful tech who endeavoured to assist me in restoring file etc the result was that a different team member would have to log in to my computer to asist further and she forwarded my call. After another wait of over an hour I moved up the queue to no 1 and was cut off.
Another phone call and a 2.20 hour wait and I spoke with another tech who then attempted to push my call to another dept where I was advised another 58 minute wait only to once again be cut off.
My patience has been severely tested as I need to resolve this issue but don't have time to be sitting on the phone for more than half of my working day.
Is there anybody that might have eperience with this issue or is there any way that I can email MYOB regarding this so that I might get a call back?
Hi KarenW3
In Tray documents are only available for online company files. So, in your case, you mentioned that the company file is stored in your library. As such, it would not locate online thus not access to AccountRight In Tray and documents.
If you are needing those In Tray documents the company file would need to be located online. Typically, you would want to use the backup and restore online function to move that company file back online to the cloud to access those documents. Note: That backup and restore online function would replace the existing online file so you want to take a backup of that online current file and store it safely before overwriting the existing file with that replacement to obtain the In Tray documents.
