Forum Discussion

Umag's avatar
Umag
Experienced User
2 years ago
Solved

Unpaid Bills Report and Unpaid invoices report not loading

Hi 

 

As per your request sending you a private message. I am having trouble with a lot of reports on the browser. Our Serial no is ********7476.  Please look into this ASAP.  Thank you

 

Uma

  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Umag, 

     

    Thanks for posting again and sorry for the delayed response. 

     

    I have added the ability to send private messages to your email. Please send us a private message using any of the links given by the moderators containing your detailed concerns. We're happy to help.

     

    Cheers, 

    Genreve

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  • HummEng's avatar
    HummEng
    Experienced User
    1 year ago

    Hi, I am unable to generated unpaid bills or unpaid sales reports, each time I attempt to run the report it shows an error message saying 'failed to load'.  Please advise how to fix this, I need these reports asap.

    Thanks

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    1 year ago

    Hi HummEng,

     

    I've made some changes to your account to help with your failed to load report issue. I recommend running the report for a shorter time period. Additionally, try clearing your browser cache once more and ensuring that you have a stable internet connection. If the issue still persists, you'll need to reach out to our support team directly via our virtual assistant MOCA or by submitting a support case via MyAccount.

     

     

    Kind regards,

    Shella

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