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LarelleS's avatar
LarelleS
Member
3 days ago

Unpaid Invoice Summaries sent out in error

We received an email from MYOB on new Unpaid Invoice Summaries that wouid be sent out monthly. I did not want my clients to receive them, so unticked the appropriate box for each person's file as per...
Genreve_S's avatar
Genreve_S
MYOB Moderator
3 days ago

Hi LarelleS, 

 

Thanks for raising this. We’re aware of an issue where some businesses received unpaid invoice summary emails in error.

 

If this was only the warning email, it can be ignored.

 

If summaries were actually sent to your clients, please contact our team through My Account or Live Chat through  MOCA, our virtual assistant, so they can check the account settings in more detail.

 

Regards,
Genreve

jenniek's avatar
jenniek
Ultimate Partner
3 days ago

Hi Genreve_S​ 

One of our clients also had this happen - settings were definitely NOT on - yet reminder still went out. Do I need to put in a support request for this?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 days ago

    Hi jenniek, 

     

    If this was only the notification email, it was part of a known issue and can be disregarded.

     

    If invoice summaries were actually sent to clients, that isn't part of the resolved issue, so that's when a case would be the next step to investigate what happened.

     

    Regards,
    Genreve

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