Forum Discussion

UEA's avatar
UEA
Experienced Cover User
17 days ago

Unpaid invoice summaries for July

Your customers will receive a statement of their unpaid invoices on the 3rd of July. All invoices with an unpaid status in your MYOB account will appear in the summary.

Before we go ahead, make sure:

  • You’ve recorded payments against the right invoices (so we don't send an invoice that's been paid)
  • All invoices are created in MYOB (we can only use the invoices saved in your MYOB software)
  • Your invoices are up to date with the correct details, especially the issue date (unpaid invoices going out this month must be dated before July 2nd)

Not ready yet?

If you don’t want to send these statements this month, just head to settings and turn the summaries off for all or individual customers.

Learn More

Get money in your pocket faster by automatically emailing your customers a list of unpaid invoices each month. This a great way to gently remind your customers to pay you. Another great way is to set up automatic reminder emails for individual invoices.

This includes invoices you haven't yet printed or emailed. If you want to prevent a customer getting an unpaid invoice summary before they receive an invoice, you can easily turn off unpaid invoice summaries as explained below.

 

I received the above email today.

Once again, MYOB seems intent on not minding its own business.

Who asked you to send statements directly to our clients? Once again, the default is that have to opt out to stop this from happening, rather that being asked to opt in in the first place.

We are getting tired of MYOB making decisions on our behalf and trying to dictate how we run our business. These kinds of features should always be optional and enabled only with our explicit consent - not switched on by default and left to us to discover and disable.

 

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1 Reply

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator

    Hey UEA​ 

    Some customers were incorrectly notified that monthly unpaid invoice summary emails would be sent out, even though this setting wasn’t turned on. If you received this email unexpectedly, you can disregard it — no settings were changed and no action is needed. 

    The reminder was set up incorrectly. We’re fixing this so these emails are only sent when monthly unpaid invoice summaries are enabled.