Forum Discussion

LarelleS's avatar
LarelleS
Member
3 days ago

Unpaid Invoice Summaries sent out in error

We received an email from MYOB on new Unpaid Invoice Summaries that wouid be sent out monthly. I did not want my clients to receive them, so unticked the appropriate box for each person's file as per...
jenniek's avatar
jenniek
Ultimate Partner
3 days ago

Hi Genreve_S​ 

One of our clients also had this happen - settings were definitely NOT on - yet reminder still went out. Do I need to put in a support request for this?

Genreve_S's avatar
Genreve_S
MYOB Moderator
3 days ago

Hi jenniek, 

 

If this was only the notification email, it was part of a known issue and can be disregarded.

 

If invoice summaries were actually sent to clients, that isn't part of the resolved issue, so that's when a case would be the next step to investigate what happened.

 

Regards,
Genreve

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