unpaid invoice summaries
I am having the same issues as a lot of others, with invoice summaries being sent out randomly, one month they will go out the next they wont. This is becoming a problem as customers are complainin...
Forum Discussion
Like Gayle, I am totally lacking confidence in the invoice summaries function and it is effecting the service I provide my customers and collection of the money they owe me. They went out in June and July then nothing in August. I received a message saying they have now gone out for September after several phone calls to MYOB but I don't beleive they have as I have contacted someone that should have got one. I have called MYOB 3 times over past 2 months and each time they have checked my setup and one person had me reinstall the software. I spent many hours on the phone only to get through to someone that knows less about the invoice reminder/summary system than I do each time. MYOB, if there is a problem with any important function in your system then please post something to your users so we know not to call and then provide regular updates on when it will be fixed. Am I missing something because this is normal practice for all service providers I work with.
