unpaid invoice summaries
I am having the same issues as a lot of others, with invoice summaries being sent out randomly, one month they will go out the next they wont. This is becoming a problem as customers are complainin...
Forum Discussion
Thank you Chris. The terms on the invoice are correct and the invoice is set up to email to me so I know if email reminders are going out. This is why I also know that invoice summaries have not gone out this month because I never got one depite the system saying they have been sent. This is the second month invoice summaries have not gone out without any explanation so I am loosing confidence in this process. All my settings have been checked by your consultants and are correct.
Hello Jannene
Sorry for the delay in my response.
The emails for the invoice reminders are sent out using the address of noreply@apps.myob.com. I would make sure that you haven't got this address blocked and double check your spam folders incase it was filtered into this.
The other thing I would suggest doing is turning on the TLS settings in windows explorer. to do this you will need to do the following:
- Open Internet Explorer > Select the Tools Toggle > choose Internet Options
- Select the Advanced tab and scroll down until you get to TLS settings ensure these are selected
- Ensure that Use TSL 1.1 and Use TSL 1.2 are selected
- Choose OK to save these settings
If aren't able to send invoice reminders without issue after selecting both the TLS 1.1 and 1.2 protocols, repeat the above steps and use only the TLS 1.2 protocol.
Hi Chris.
After 6 months of the system telling me invoice summaries were sent but not always telling and knowing they were not going to my customers ever, several hours on the phone to the MYOB support line over several months, often talking to someone the knew less than I did about invoice summaries, reinstalling the software, being put through to the technical support team outside their work hours and cut off on another occasion, I raised a complaint with MYOB and 6 weeks later their developers found their process was failing because there was a space at the end of my email address, which was only affecting this process. They have fixed it so hopefully anyone else having a similar problem will also have it fixed.
I am not sure why you are telling me how to fix a problem with invoice reminders because it is invoice summaries as the heading said and yes, I did have MYOB support people telling me how to fix invoice reminders when I told them it was invoice summaires and one person even suggested that the reason I was not receiving the invoice summary to my monitoring email account was because it was an Xtra email and they were unreliabe. I love my MYOB system and have been a customer for over 20 years but their support over the last couple of years leaves a lot to be desired, and is frustrating and wasted a lot of my time.
