Forum Discussion

Mark299's avatar
Mark299
Experienced User
8 months ago

You may not delete a deposit transaction for a recorded purchase.

Hi All. This one is slightly different. I made a purchase and incorrectly put the amount in as $4699.83 when it should have been $4,669.83. So I have a closed transaction (done in February) that nrm...
  • Princess_R's avatar
    Princess_R
    8 months ago

    Hi Mark299,

     

    Thank you for your response.

     

    When a payment is linked to a sale or purchase, it's necessary to first undo the payment before you can reverse the sale or purchase. It's important to adjust the security preference prior to attempting to reverse or delete a transaction.

     

    In this situation, as you've reversed the invoice transaction and now have a balance of $30 on your return and credit/debit section, you'll need to settle the credit/debit. Please check out the following helpful articles for guidance on handling this type of transaction:

     

    Feel free to reach out if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Mark299, 

 

Thanks for posting. If a payment was logged while the purchase was still an order and then it was converted into an invoice, the system doesn't provide an option to delete the payment. Instead, you might need to reverse the invoice. If you find there is a $30 amount remaining after reversing the invoice, it could be due to a mismatch between the invoice amount and the payment. The reversal process essentially creates identical transactions but with negative values.

 

I suggest you verify the points I've mentioned and share the outcomes with us. If you need more help with this, we welcome you to send us screenshots of the error message, the recorded invoice, and the recorded payment."

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,
Genreve

Mark299's avatar
Mark299
Experienced User
8 months ago

HI Genreve

Thanks for the reply. The issue I have is that I have recorded the payment in MYOB as $4,699.83 and the actual amount that was paid out of the account was $4,669.83.  I then reversed the payment in Myob and then resubmmitted the correct invoice at $4,669.83. Myob then just calculated that I now have $30 that was overpaid and has put it in as a credit for this supplier. 

It just doesn't make any sense that in the past, I have just been able to delete the payment from the invoice, adjust the amount of the invoice to the correct amount, and then put the correct payment in. 

Why has Myob decided that in this instance, this is not possible?

I just went back to Myob and looked at another closted invoice that had been paid. Went to the invoice, clicked on payment history, brought up the payment and deleted the payment. Then I was bale to re-do the payment without issue. It just doesn't make sence. What is different between the two paid invoices? 

This is why I hate Myob. Just when I think I know how it all works, it doesn't. 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    8 months ago

    Hi Mark299,

     

    Thank you for your response.

     

    When a payment is linked to a sale or purchase, it's necessary to first undo the payment before you can reverse the sale or purchase. It's important to adjust the security preference prior to attempting to reverse or delete a transaction.

     

    In this situation, as you've reversed the invoice transaction and now have a balance of $30 on your return and credit/debit section, you'll need to settle the credit/debit. Please check out the following helpful articles for guidance on handling this type of transaction:

     

    Feel free to reach out if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

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