AL & PL not deducting in final pay
Morning Team I have processed a final pay for an employee who resigned but used SL for his final week. When I checked his accruals before processing he had 13.83 SL & 118.25 AL. I worked out the ac...
Forum Discussion
Hey Aziza07,
Good on you for laying out the resignation, SL in the final week and what you paid out. A common reason why paid hours weren’t deducted from the available hours is that the Annual Leave and Personal Leave pay categories aren’t linked to their entitlements. Make sure to review your setup and make sure the wages are correctly mapped to the right entitlements. Lastly, here's a link that you can check and it's about processing a final pay. If you're still having issues with the leave hours, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They'll be able to check what's going on and sort it with you.
Cheers,
Doreen
Thanks heaps Doreen :)
I have checked my category links and they are correct but the plot deepens ...
I have printed the Entitlement balance report and that is all correct showing accruals, leave taken etc and showing a balance of Nil for available hours after the final pay.
I printed the Payroll Advice report for this financial report and have discovered many discrepancies that don't make sense at all.
I week I paid him 7.5hrs PL but that one came off his AL, but the pay before that one, I paid 7.5hrs PL and it came off the correct accrual.
There was also one week he was paid 22.5hrs PL but instead of subtracting from his accrual, it actually went up by 48.73hrs and his AL went up by 113.06hrs randomly then was pretty much all over the place ??? Feels like a major bug in the system so not sure what to do.
Looks like my day today is now an entitlements reconciliation day :(
