Forum Discussion

Jayvee's avatar
Jayvee
Contributing Cover User
3 years ago

ATO payg summaries not showing

Hi, I'm having the same issues that others are having. None of the payg summaries are showing on ATO portal. They were showing prior to when I decided to go to STP Phase 2, although one of the employ...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Jayvee 

     

    For the terminated employees, if you have removed their terminations in the Payroll reporting centre>>Employee terminations tab then entered the termination reason and notified the ATO, process a $0 pay with payment date as 30 June to update STP.

     

    For the employee that was incorrect on Phase 1, try processing a $0 pay with payment date as 30 June. You mentioned that a LSL pay had been deleted, for this to be updated in STP a report needs to be sent so a $0 pay may push that update through. Also check the Summary of payments report, does this include the LSL payment? This report is sent to the ATO when you finalise so you need to make sure it shows the correct amounts.

     

    If your terminated employees had ETP payments this post, ETP finalistions, has detailed information on a known issue that may affect you.

     

    Let me know how you go.

Jayvee's avatar
Jayvee
Contributing Cover User

Hi Tracey, Sending $0 dated 30/6/22 to ATO doesn't work. I received an error msg saying the date has to be in the same FY. Also had to delete all teermination dates with ATO as kept receiving error msg requesting reason for termination. So I re entered all those dates again with ATO and reasons for terminartions. Now EOFY figures worse than before! Showing $0 for most but showing only PAYG figure for some. I have spent HOURS on this and have tried everything. There is nothing further I can think of to try. All of my figures from register and Activity summaries all balance correctly. This MUST be a Myob software issue so why is it not being fixed????? I am getting calls from irate terminated employees.

Also a LSL payment not showing on one of employees PAYG Summary yet it shows as being sent ATO.

I'd appreciate a reply to this post.

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi Jayvee 

 

For the terminated employees, if you have removed their terminations in the Payroll reporting centre>>Employee terminations tab then entered the termination reason and notified the ATO, process a $0 pay with payment date as 30 June to update STP.

 

For the employee that was incorrect on Phase 1, try processing a $0 pay with payment date as 30 June. You mentioned that a LSL pay had been deleted, for this to be updated in STP a report needs to be sent so a $0 pay may push that update through. Also check the Summary of payments report, does this include the LSL payment? This report is sent to the ATO when you finalise so you need to make sure it shows the correct amounts.

 

If your terminated employees had ETP payments this post, ETP finalistions, has detailed information on a known issue that may affect you.

 

Let me know how you go.

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