Hi Crystle
Thank you for your post. We appreciate your patience and understanding on this matter.
We recommend reversing and reprocessing returned super payments once. In this Help article, Reversing and reprocessing superannuation payments, an individual contribution can't be reversed. You'll be reversing the whole super payments transactions which is your $2011136.23, this will be under Pay Liabilities. Once reversed, you'll be recording the successful super payments in Pay Liabilities window except for the 3 returned super payments. Once it's done, the next thing you'll be reprocessing is the unsuccessful super payments the (2280.53,698.42,5329.8) should be reprocess on the Pay super window.
Undo the reconciliation and start reconciling accounts from January to April. This will balance your reconciliation.
Please feel free to post again I'm happy to assist.
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Cheers,
Princess
Hi there thanks for your reply.
To follow the MYOB instructions correctly, it is not possible to process the payment only once, because we received 3 separate bouncebacks on 3 separate dates - therefore we need to repeat the process once for each date. That's why it shows 3 time.
I've already repaid the 3x unsuccessful super payments (in one batch, once) as you can see on 12 April.
But as per the 'recording successful super payments in pay liabilities winder without the 3 returned payments' obviously those amounts will not total the original batch.
The entire amount is out by the sum total of the 3x repaid unsuccesful super payments. The math ain't mathin'!!
Hi Crystle
Thank you for the reply. So that I can take a look into this, could you please send me a Private message with your serial number, ABN number and business name.
Cheers,
Princess
