9721
Product: AccountRight Plus AU 2022.5.0
Build: 202.524.6773
Company File ID: 1
Hi Tyson1979
Thanks for that information. I've run the script so you should be able to process pay runs now. Please let me know if you continue to have problems.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Tracey,
I'm having this same issue.
It happened to a separate client file last week and now another.... Why is this happening??
I will send you a PM with the MYOB AR file details for you to run scripts
Thank you
Thanks for sending those details. I've run the script over that file so you should be able to process pays now.
Let me know if you continue to have problems.
Hi Tracey_H , I am experiencing the same issue.
PLEASE HELP as I have been trying to process 37 pays and MYOB keeps zeroing out when I go to record the pays!
I cannot get through to MYOB and I need to process the pays today.
I will also PM you my details
thank you!
Hi Tracey,
I have managed to get through to MYOB and my issue appears to have been resolved so no need to respond.
thank you
Hi jhp,
Thank you for sending these details via private message.
As your file is stored locally, please take a backup of your file and then download the following tool on your computer by right-clicking on the link and selecting Save as
The instructions to use the tool are given below:
1.Extract the contents of the zip file to the desktop.
2. Right-click the AccountRight_Hotfix.exe application and choose Run as Administrator
3. Browse to a file or drag a file onto the tool.
4. Apply the fix.
Try processing the payrun again and let us know how you go on.
If you're using the Silent Installer, you will need to install Microsoft SQL Server Compact in order to run the hotfix tool. If SQL server is not installed on the computer, then you can receive the Unhandled exception error when running the hotfix
SQL Server Compact links – you will need to install both on the computer.
v4.0 - Download Microsoft® SQL Server® Compact 4.0 SP1 from Official Microsoft Download Center
Do reach out if you require further assistance.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
