Forum Discussion

LJZ's avatar
LJZ
Experienced User
5 months ago

Can't record first pay run for FY2024-25!!

Just wondering if anyone can please help us as a matter of urgency?  Our staff are paid weekly on Mondays and we have not been able to 'record' and prepare payments for our staff pays today (MYOB des...
Payroll
Jemar_C's avatar
Jemar_C
Valued User
5 months ago

Hi LJZ,

 

Thanks for your post. We apologize for the inconvenience. We are aware of this issue as it is due to an outage at the Australian Tax Office (ATO). This has been resolved, and you should be able to process your payrun.

 

Feel free to write a post if you need further assistance.

 

Cheers,

Jem

  • LJZ's avatar
    LJZ
    Experienced User
    5 months ago

    Good morning Jemar_C,

     

    Thank you for your update.  I have just logged onto MYOB online and re-attempted recording and filing my saved 'draft' pay run and I regret to advise that I am still receiving the following error message upon trying to record and report the pay run to the ATO:

     

    "Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: xxx".

     

    As a result, I don't believe the issue has been resolved yet.  Are you able to please offer any suggestions?  Have any other users reported ongoing issues?

     

    Thanks in advance for your feedback Jem,

    Lyndall.

     

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