Forum Discussion

Aushotels's avatar
Aushotels
Experienced Cover User
2 years ago

Card file froze

I have a card file frozen in two company files. Previously a script has been run over the files to release them. Could someone do this please.   Company file serial number ends in 9022   File...
  • Steven_M's avatar
    Steven_M
    2 years ago

    Hi Aushotels 


    Thanks for that - I thought as much I just need to confirm.

    I have arranged for the necessary script to be run for you. Do ensure that you close down and reopen the file before trying that process again.

    To avoid the unnecessary line of questioning - do you want to ensure that you include the fact that you are unable to open a certain employee's card in future. We should be able to determine what you are needing and get that script run for you quicker - including the last four digits of the serial number and company file ID numbers, as you have done, would be ideal

Aushotels's avatar
Aushotels
Experienced Cover User

You can't get into the card file at all. Just get a message saying 'Something has gone wrong and AccountRight needs to close.'

Steven_M's avatar
Steven_M
Former Staff
2 years ago

Hi Aushotels 

 

Generally speaking, you can select the View Error Log details in the bottom left of that message. We need a copy of that error log/ the first 10 lines or so to investigate further.

Although, is it an employee's card you can't open?

  • Aushotels's avatar
    Aushotels
    Experienced Cover User
    2 years ago

    Hi Steven

     

    That's correct. The card file(s) cannot be opened and 'running a script over the file' is the solution that has been provided in the past which is why I know about it.

    • Steven_M's avatar
      Steven_M
      Former Staff
      2 years ago

      Hi Aushotels 


      Thanks for that - I thought as much I just need to confirm.

      I have arranged for the necessary script to be run for you. Do ensure that you close down and reopen the file before trying that process again.

      To avoid the unnecessary line of questioning - do you want to ensure that you include the fact that you are unable to open a certain employee's card in future. We should be able to determine what you are needing and get that script run for you quicker - including the last four digits of the serial number and company file ID numbers, as you have done, would be ideal

      • Aushotels's avatar
        Aushotels
        Experienced Cover User
        2 years ago

        Thanks Steven. Both cards are accessible now, problem sorted!

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