Forum Discussion

MelO1's avatar
MelO1
Experienced User
2 years ago

Carry Over Leave Entitlements Reappearing

Upon paying leave entitlements out to an Employee who resigned I've noticed that their carry over leave entitlements from 1 July 2023 have re-appeared on their final payslip.  Has anyone else had thi...
Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi MelO1, 

 

Thank you for sharing your concerns on our forum. I apologize for the delay in our response.

 

Ensuring that all pay is recorded accurately is indeed crucial. However, based on the information provided, it's challenging to determine why the pay was recorded in the manner you described. To delve deeper into this issue, could you please provide us with screenshots of the final pay and Payroll leave entitlements screen (Cards > Cards List > Employee Tab > Blue arrow next to employee's name > Payroll details > Entitlements) for the employee in question?

 

If you're uncomfortable sharing this information on the public forum, feel free to send me a private message instead.

 

We eagerly await your response.

 

Thanks,
Genreve

MelO1's avatar
MelO1
Experienced User
1 year ago

Hi Genreve,

 

Have clicked on the Private Message link however it just takes me to a blank page

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi MelO1, 


    Thank you for your swift response.

     

    I'll be sending you a private message where you can reply with the screenshots. This will allow me to receive the images directly and continue our investigation.

     

    In the meantime, feel free to create a new thread if you need further assistance.

     

    Thanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi MelO1, 

     

    I hope you are well.

     

    I'm just following up on your concern with Entitlements that reappeared. If you require further help you can respond to my private message on Tuesday. 

     

    We look forward to helping with this concern.

     

    Thanks,
    Genreve

    • MelO1's avatar
      MelO1
      Experienced User
      1 year ago

      I replied to your private message with snapshots etc. but haven't received any further response from you that I could find.

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        1 year ago

        Hi MelO1, 

         

        Thanks for the update. I will resend my response on Tuesday so you can read through it. 

         

        Thanks,
        Genreve

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