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Hi CR62,
Thanks for checking in. Usually, an employee will only be missing from the STP termination list if there haven’t been any recorded pays for them in the current payroll year, their card is inactive with a termination date already entered, or their employment basis is set to Other not reported. Since this employee is showing as Casual, I’d suggest since their card is still active, record a $0 pay or sending an update event so they’ll appear in the STP list and you can complete the termination. If they still don’t appear after that, you can reach out to our support team via the Contact Us page so they can take a closer look.
Cheers,
Doreen
- CR628 days agoExperienced User
Thanks Doreen
That makes sense, they haven't worked for a few months, I'l give it a go.
Chris
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