Hi, my user role is set as Pay Super Administrator, I was able to setup one of the employee's super fund. I am now trying to add another fund but when I go into create super fund I get the below message;
It looks like you're not authorised to do this. Only a person from the business with the role of administrator can create or edit a self managed super fund in Pay super.
Can you help me resolve this issue
Hi Nicb,
Sounds like creating that second super fund seems to have stop working for you. Creating or editing an SMSF in Pay Super requires the file/business Owner or Admin access. Pay Super Administrator access on its own isn’t enough for that action.
If you need to add this fund, the file Owner/Admin will need to do it, or update your access first. You can check this under user access. If you still can't can't make it work after going through the user access, I recommend reaching out to our support team, You can do this by creating a ticket in the My Account window or connecitng to our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
