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SPerera's avatar
SPerera
Trusted Cover User
6 years ago
Solved

Customized Forms Payslips

My customized payslip gone missing after updated to AccountRight 2019.2 from 2019.1 Is there a way I can find and restore the customized form?
Neil_M's avatar
Neil_M
Former Staff
6 years ago

Hi SPerera 

 

I would start by deleting the AccountRight cache files. The cache stores temporary information used by AccountRight for a variety of uses.

 

You can find the cache files here:

C: \ Users \ --username-- \ AppData \ Local \ MYOB \ AccountRight \ 201X.X \ Cache


Please note that --username-- is the username that you are using to log into Windows with and AppData is a hidden folder so you would need to turn that preference on within Windows. The cache file name would be named companyFileCache_<companyfilename>

 

 

When AccountRight is reopened, it will recreate the cache files

  • BarbFisch's avatar
    BarbFisch
    Experienced User
    6 years ago

    I had the same problem with invoice forms.

    This fix worked for that as well.

    Thank you :)

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","body@stringLength":"155","rawBody":"

My customized payslip gone missing after updated to AccountRight 2019.2 from 2019.1

Is there a way I can find and restore the customized form?

","kudosSumWeight":1,"postTime":"2019-05-28T15:38:05.149+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:579386_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":876},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

My customized payslip gone missing after updated to AccountRight 2019.2 from 2019.1

Is there a way I can find and restore the customized form?

"},"Conversation:conversation:579386":{"__typename":"Conversation","id":"conversation:579386","solved":true,"topic":{"__ref":"ForumTopicMessage:message:579386"},"lastPostingActivityTime":"2019-05-30T11:28:19.862+10:00","lastPostTime":"2019-05-30T11:28:19.862+10:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:579386":{"__typename":"ModerationData","id":"moderation_data:579386","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:579386_1":{"__typename":"Revision","id":"revision:579386_1","lastEditTime":"2019-05-28T15:38:05.149+10:00"},"AcceptedSolutionMessage:message:579525":{"__typename":"AcceptedSolutionMessage","id":"message:579525","conversation":{"__ref":"Conversation:conversation:579386"},"author":{"__ref":"User:user:138129"},"revisionNum":1,"uid":579525,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumTopicMessage:message:579386"},"subject":"Re: Customized Forms Payslips","moderationData":{"__ref":"ModerationData:moderation_data:579525"},"body":"

Hi SPerera 

\n

 

\n

I would start by deleting the AccountRight cache files. The cache stores temporary information used by AccountRight for a variety of uses.

\n

 

\n

You can find the cache files here:

\n

C: \\ Users \\ --username-- \\ AppData \\ Local \\ MYOB \\ AccountRight \\ 201X.X \\ Cache

\n


Please note that --username-- is the username that you are using to log into Windows with and AppData is a hidden folder so you would need to turn that preference on within Windows. The cache file name would be named companyFileCache_<companyfilename>

\n

 

\n

 

\n

When AccountRight is reopened, it will recreate the cache files

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"223","postTime":"2019-05-29T10:14:49.370+10:00","lastPublishTime":"2019-05-29T10:14:49.370+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":858},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:579386/message:579525","readOnly":true,"editFrozen":false,"body@stringLength":"943","rawBody":"

Hi  

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\n

I would start by deleting the AccountRight cache files. The cache stores temporary information used by AccountRight for a variety of uses.

\n

 

\n

You can find the cache files here:

\n

C: \\ Users \\ --username-- \\ AppData \\ Local \\ MYOB \\ AccountRight \\ 201X.X \\ Cache

\n


Please note that --username-- is the username that you are using to log into Windows with and AppData is a hidden folder so you would need to turn that preference on within Windows. The cache file name would be named companyFileCache_<companyfilename>

\n

 

\n

 

\n

When AccountRight is reopened, it will recreate the cache files

","kudosSumWeight":1,"repliesCount":1,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:579525_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"CachedAsset:theme:customTheme1-1745427506206":{"__typename":"CachedAsset","id":"theme:customTheme1-1745427506206","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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