Forum Discussion

HoneySandra's avatar
HoneySandra
Experienced Cover User
3 days ago

death of employee Unused leave

Tried calling MYOB and after wasting more than one hour the person was unable to help with processing unused leave entitlements.

 

Then she said I will put you through to Payroll, even though at the intial conversation step I had asked: Have I come through to the Payroll help department? When she put me through to the "proper" payroll department, MYOB had closed up shop for the day.

 

Please MYOB, put on specialist Payroll staff who understand Australian Payroll laws and guidelines.

 

Still no closer to getting the help I need, and the no, the community forum is not helpful either. I need to talk verbally with someone who can show me how to transfer the unused leave entitlements to the correct category of Death Benefit - ETP tax free. 

  • MikeG1's avatar
    MikeG1
    MYOB Moderator

    Hi there HoneySandra ,

    Thats not a great experience with our support team, I will be sure to look into this and pass on feedback around being transferred after already being told the person was in payroll & that it was then after hours.

    The MYOB support staff are trained to support the MYOB software and are not able to provide accounting advice.
    If there is something you need help with, that would require someone to understand Australian Payroll laws and guidelines, then I would absolutely recommend you to reach out to an Accountant for help with this.

    There are some active accountants who look at posts in our Community Forum and may be able to offer advice, but for verbal assistance, you will need to reach out to your accountant.

    Kind regards, Mike

    • HoneySandra's avatar
      HoneySandra
      Experienced Cover User

      Mike, I was not asking for how to process this final pay. I have already researched and know what I need to do. It's in respect of how to reduce the leave entitlements to zero once they have been paid out. It's not like your usual Uunused Leave when an employee leaves a company and you can link the unused leave payment to the holiday accrued entitlement.