Forum Discussion

L-Mac's avatar
L-Mac
Contributing Cover User
2 months ago

Deleting vs reversing an individual pay - MYOB does not do STP section (outsourced)

Hi, my client has his payroll ALL outsourced and the relevant payroll reports are entered as pays in his MYOB BUT NOT declared via STP (that occurs via the outsourced entity) A change occurred effec...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi L-Mac,

Thanks for providing the detail. The "hide" function is designed for bank feed transactions that are not matched or allocated. When you hide a bank feed transaction, it is removed from the active view in the Bank Transactions page but remains in the system for audit purposes.

In this situation, our backend team is best placed to investigate this further. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount. 

Regards,
Earl

L-Mac's avatar
L-Mac
Contributing Cover User
2 months ago

Thankyou That was the "work" I was thinking - yes I realised it was still just not in their face when trying to reconcile ..

I will follow up on the MOCA and MyAccount - think support case submission might be in order,,

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