Forum Discussion

Corinne3's avatar
Corinne3
8 months ago

Email Bounce Back from Outlook

Hi   When sending out pay slips I have one that keeps bouncing back.  Outlook.com.au  This is the error message I am getting: Diagnostic-Code: smtp; 550 5.5.0 Requested action not taken: mailbox ...
  • Doreen_P's avatar
    Doreen_P
    8 months ago

    Hi Corinne3,

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    The 550 is always a problem external to your own mail server. Usually, it is at the recipient’s end, but it could also originate from inside your own “walls” through being caused. For example, by a firewall appliance which scans your outgoing emails once they’ve left your server. With this, I highly suggest to Attempt to send the email later or contact the recipient to confirm their email is working (they can test this by sending an email to themselves).

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hi Corinne3,

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

The 550 is always a problem external to your own mail server. Usually, it is at the recipient’s end, but it could also originate from inside your own “walls” through being caused. For example, by a firewall appliance which scans your outgoing emails once they’ve left your server. With this, I highly suggest to Attempt to send the email later or contact the recipient to confirm their email is working (they can test this by sending an email to themselves).

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

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