Forum Discussion

jenni's avatar
jenni
Experienced Cover User
3 years ago

Emailing multiple pay slips not working

Hi, I am having trouble emailing multiple pay slips (52) to WorkCover.  I have gone to Payroll > Print/Email Pay Slips > To be emailed Tab > Advanced Filters> Selected Employee > unticked "Unprinted...
jenni's avatar
jenni
Experienced Cover User
3 years ago

Hi Komal,

It worked for that payslip only. I need 52...

No others were available to email.

Thanks anyway.

 

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi jenni 


If the payslips have been emailed once already, the delivery status will need to be manually changed for all 52 transactions for them to appear in the window. 

  • jenni's avatar
    jenni
    Experienced Cover User
    3 years ago

    Hi Komal,

     

    I thought the whole idea of unticking the tick box "Unprinted or Unsent Pay Slips Only" would over-ride that.  Otherwise what is the use of this tick box?

     

    All the best,

    Jenni

     

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi jenni 


      Ideally, that option should work, but as it's not working in your case, something is interfering with the process, it can happen if the delivery status is just set to '"To be printed" and not to "To be printed and emailed". If that's the case, the status needs to be manually changed and cannot be overridden by just unticking that option. 

       

      If the delivery status is correctly set, please try clearing the AccountRight cache and check if those payslips then appear?  

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