Forum Discussion

SGall's avatar
SGall
Experienced User
4 years ago
Solved

emailing payslip

Hi Team   I have recently changed my email address to a generic payroll email, I have changed the email in "Users" to reflect that email, the payslips are still being sent from my personal email ad...
  • MichelleRana's avatar
    MichelleRana
    4 years ago

    Hi Clover

    I think this has come about when you go to pay it asks if you want to print now or print later.  I remember selecting print now for the first few thinking its just printing a confirmation of the discount.

    I have just paid another bill for the same supplier but selected print later. It appears to have processed discount once only.

    I have gone back in and deleted the discounts that appeared to be duplicated and everything looks fine now.

     

    Will have to keep an eye on this in case it happens again.

     

    Thankyou for your help.

SamaraM's avatar
SamaraM
Former Staff
4 years ago

Hi SGall 

 

As well as Lisa's suggestion, you would also need to update it in the emailing preferences or outlook depending on the set up.

 

If you're emailing through Outlook:

  • If you're emailing via Microsoft Outlook, emails from AccountRight will be sent from the default email address selected in Outlook.
  • To change this email address, see Sending emails using Microsoft Outlook.

 

If you're emailing directly from AccountRight:

  • Emails are delivered on your behalf using MYOB’s email server so will appear from *@apps.myob.com.
  • You can change the reply-to email address in the email preferences (Setup menu > Preferences > Emailing tab > Reply-to Email Address).

 

Hope that helps and if you have any further questions please let me know.

 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • SGall's avatar
    SGall
    Experienced User
    4 years ago

    Thanks Sarah, 

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payslip","id":"message:749789","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:229535"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:749789"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:749789"},"body@stripHtml({\"truncateLength\":200})":" Hi Team   I have recently changed my email address to a generic payroll email, I have changed the email in \"Users\" to reflect that email, the payslips are still being sent from my personal email ad...","body@stringLength":"521","rawBody":"

Hi Team

 

I have recently changed my email address to a generic payroll email, I have changed the email in \"Users\" to reflect that email, the payslips are still being sent from my personal email address.  Strange becasue I can see all the two factors email authentication is received via the new email but not the payslips, please advise where I need to go to to change the delivery email of payslips to the generic email address.

 

Thanks you for your assistance in advance.

","kudosSumWeight":0,"postTime":"2022-03-17T11:58:33.221+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:749789_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":616},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi Team

 

I have recently changed my email address to a generic payroll email, I have changed the email in \"Users\" to reflect that email, the payslips are still being sent from my personal email address.  Strange becasue I can see all the two factors email authentication is received via the new email but not the payslips, please advise where I need to go to to change the delivery email of payslips to the generic email address.

 

Thanks you for your assistance in advance.

"},"Conversation:conversation:749789":{"__typename":"Conversation","id":"conversation:749789","solved":true,"topic":{"__ref":"ForumTopicMessage:message:749789"},"lastPostingActivityTime":"2022-03-28T12:13:19.559+11:00","lastPostTime":"2022-03-28T12:13:19.559+11:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:749789":{"__typename":"ModerationData","id":"moderation_data:749789","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:749789_1":{"__typename":"Revision","id":"revision:749789_1","lastEditTime":"2022-03-17T11:58:33.221+11:00"},"AcceptedSolutionMessage:message:751234":{"__typename":"AcceptedSolutionMessage","id":"message:751234","conversation":{"__ref":"Conversation:conversation:749789"},"author":{"__ref":"User:user:180532"},"revisionNum":1,"uid":751234,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumTopicMessage:message:749789"},"subject":"Re: emailing payslip","moderationData":{"__ref":"ModerationData:moderation_data:751234"},"body":"

Hi SGall 

\n

 

\n

As well as Lisa's suggestion, you would also need to update it in the emailing preferences or outlook depending on the set up.

\n

 

\n

If you're emailing through Outlook:

\n
\n\n

 

\n

If you're emailing directly from AccountRight:

\n\n

 

\n

Hope that helps and if you have any further questions please let me know.

\n

 

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

\n
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"228","postTime":"2022-03-25T18:36:09.432+11:00","lastPublishTime":"2022-03-25T18:36:09.432+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":562},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:749789/message:751234","readOnly":true,"editFrozen":false,"body@stringLength":"1806","rawBody":"

Hi  

\n

 

\n

As well as Lisa's suggestion, you would also need to update it in the emailing preferences or outlook depending on the set up.

\n

 

\n

If you're emailing through Outlook:

\n
\n\n

 

\n

If you're emailing directly from AccountRight:

\n\n

 

\n

Hope that helps and if you have any further questions please let me know.

\n

 

\n

 

\n

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

\n
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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Thanks Sarah, 

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