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Rossy1111's avatar
Rossy1111
Contributing User
3 years ago
Solved

Employee not showing in card file after self-onboarding

My client has 2 new employees that have completed the self-onboarding. Neither are showing in the card file. Please help, I have wages to do this morning.
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi Rossy1111 

     

    Thanks for your post. Within an hour of the employee submitting their details, you should have received an email notification that the employee has completed their self-onboarding and the submitted details will be added to the employee's card. 

     

    What do you see when you click View Pending Invites on the Employee Self-Onboarding window (Payroll command centre > Employee Self-Onboarding > View Pending Invites)?

     

    From here you can resend the invitation again as well. Make sure the employees complete the entire form and see a confirmation when they submit the form. 

Yanike_S's avatar
Yanike_S
MYOB Staff
3 years ago

Hi Rossy1111 

 

Thanks for your post. Within an hour of the employee submitting their details, you should have received an email notification that the employee has completed their self-onboarding and the submitted details will be added to the employee's card. 

 

What do you see when you click View Pending Invites on the Employee Self-Onboarding window (Payroll command centre > Employee Self-Onboarding > View Pending Invites)?

 

From here you can resend the invitation again as well. Make sure the employees complete the entire form and see a confirmation when they submit the form. 

  • Rossy1111's avatar
    Rossy1111
    Contributing User
    3 years ago

    Thank you Yanike.

     

    I ended up adding their card files manually. I have advised the employer that if she is going to use this method the employee must complete their details in full and receive a confirmation. Both were sitting in pending. Thanks again.

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