Forum Discussion

Shaylee's avatar
Shaylee
Contributing Cover User
11 months ago

Employee Onboarding not syncing

I have 3 new employee who have received the link and have all advised they have completed the onboarding, however it is not showing that status for me in MYOB.
Shella_A's avatar
Shella_A
MYOB Moderator
11 months ago

Hi Shaylee,

 

Sometimes the system takes a bit to update. Have you tried refreshing the page or logging out and back in? If it’s still not showing, I would highly recommend connecting to our live chat agents through our virtual assistant, MOCA or by submitting a support case via MyAccount so that they can further check it.

 

 

Regards,

Shella

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