Forum Discussion

Experienced User

3 years ago

EMPLOYEE ONBOARDING

Hi Employee used this feature yesterday. Form is not available to view and once she completed the form online she could not retrieve a copy. Data exported to MYOB AccountRight correctly,...

ItaiMYOB

MYOB Product Manager

3 years ago

Hi Trevor.

I just wanted to confirm if you are looking in this spot:

This will be the only way to recover the original completed form.

If this is not there, then it may be a glitch.

In this case, please could you see me a private message with the following:
- Your file GUID (Obtained by opening your file in browser and copying the URL)

- Name and email of the affected employee.

Thanks

Regards

Itai Etzman

TrevorT
Experienced User
3 years ago
Hi ItaiMYOB

I cannot locate the link to send a private message

THe View PDF button is definitely NOT visible on the Employee Card

Would you please email me so that I may forward detail requested

Many thanks
- ItaiMYOB
  MYOB Product Manager
  3 years ago
  Hi Trevor.
  
  I can confirm there is a bug which is causing this button not to show up in AccountRight desktop, which is not affecting the browser version.
  
  Our development team has already rectified the bug, with the fix coming out at the next ARL upgrade in mid February.
  
  I apologise for the inconvenience caused by this, but rest assured, it's definitely coming back
  Regards
  
  Itai