Forum Discussion

Aakanksha's avatar
2 days ago

Employee Onboarding

Hi Team, 

I am unable to send onboarding documents to our new employee since this morning. Anyone facing the same issues as it is showing an error message as below. Can someone confirm how i can resolve it asap. 

 

  • I am experiencing the same issue. As a work around I went through the webversion and could send however I am not able to access the PDF now the employee has filled in the Onboarding form. In addition the button to view the PDF is gone from other employees who previously filled in forms. 

  • Eva81's avatar
    Eva81
    Contributing User

    We are having the same issue since yesterday.

  • BooksForBiz's avatar
    BooksForBiz
    Experienced Cover User

    I am still having this issue today.  When is it expected to be fixed - I have a payroll tomorrow.

  • I'm having the same problem, please let us know when it's fixed.

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator

      HI All,

      We are currently aware of this issue and our team is actively working to resolve this matter. The current workaround is that you can try sending it on the browser (app.myob.com).
       

      We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it.

      Regards,
      Earl

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi Aakanksha

     

    Thanks for posting this. We're currently aware of an issue affecting some services like onboarding in the software. The problem has been partially fixed, and the team is actively working on a complete resolution right now.

     

    Thanks,
    Genreve

    • Hi Genreve, Thank you for confirming. However, i am still facing the same issue. Coud you please check and confirm when it will be resolved. 

      Thank you.