Forum Discussion

EmmaLB's avatar
EmmaLB
Experienced User
3 years ago

Employee self-onboarding - Failed to send email

I have successfully sent one self-onboarding form to a new employee via the new MYOB feature, but within 10 minutes I have attempted to send another but am constantly getting the error message "Faile...
Melisa_D's avatar
Melisa_D
Former Staff

Hi EmmaLB, CarolineJ2, 

 

Sorry to hear about this. When sending out a self on board request this can only be sent out to one employee at a time, information on this is available on our help article Employee self-onboarding. In regards to the error message you're receiving, is it happening to all employees that you're inviting ? If it is, can you please send me a private message with the following information:

  • Serial number 
  • Your full name and email address 
  • Screenshot of the error message you get 
  • Confirmation of the email address you're sending the self onboarding request to
Anita_MO's avatar
Anita_MO
Experienced Cover User
3 years ago

Hi Melisa

The same message is happening to me and I am also unable to send you a private message. I have tried clicking on your email icon as well to send a message and it doesn't work. Can you please provide me details to send a private message.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Anita_MO, 

     

    Thanks for your post. Can you please send me a private message via this link. 

    • Anita_MO's avatar
      Anita_MO
      Experienced Cover User
      3 years ago

      All good Melisa

      The Employee self-onboarding successfully sent when I was working from home the next day.

    • CarolineJ2's avatar
      CarolineJ2
      3 years ago

      Hi Melisa, 

       

      I sorted it out - it turned out my MYOB session had expired, that was why it wouldn't send, so just had to close MYOB and open it again then it worked. (It is annoying that sessions keep expiring though, that has been happening a lot lately, even though I always tick 'stay signed in for 12 hours' when I log in, it always seems to 'expire' at some point in the working day (ie within the next 7 or 8 hours) - would be great it you could report that to whoever needs to know.

       

      thanks,

      Caroline

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi CarolineJ2, 

         

        Thanks for the update, I'm glad to hear that it's been sorted. I've passed on your feedback to our teams. 

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