Forum Discussion

Experienced User

3 years ago

Employee self-onboarding - Failed to send email

I have successfully sent one self-onboarding form to a new employee via the new MYOB feature, but within 10 minutes I have attempted to send another but am constantly getting the error message "Faile...

Anita_MO

Experienced Cover User

Hi Melisa

The same message is happening to me and I am also unable to send you a private message. I have tried clicking on your email icon as well to send a message and it doesn't work. Can you please provide me details to send a private message.

Melisa_D

Former Staff

3 years ago

Hi Anita_MO,

Thanks for your post. Can you please send me a private message via this link.

Anita_MO
Experienced Cover User
3 years ago
All good Melisa
The Employee self-onboarding successfully sent when I was working from home the next day.
CarolineJ2
3 years ago
Hi Melisa,

I sorted it out - it turned out my MYOB session had expired, that was why it wouldn't send, so just had to close MYOB and open it again then it worked. (It is annoying that sessions keep expiring though, that has been happening a lot lately, even though I always tick 'stay signed in for 12 hours' when I log in, it always seems to 'expire' at some point in the working day (ie within the next 7 or 8 hours) - would be great it you could report that to whoever needs to know.

thanks,
Caroline
- Melisa_D
  Former Staff
  3 years ago
  Hi CarolineJ2,
  
  Thanks for the update, I'm glad to hear that it's been sorted. I've passed on your feedback to our teams.
  - MYOB_user11
    3 years ago
    Hi Mellisa,
    
    When I sent an invitation I gt a message ""Failed to send email: We couldn't sent send the invite to your employee. Try again later". Could you please help with that.