Employee Self Onboarding
Has anyone had issues with the self onboarding saying "We couldnt send the invite to your employee. The business file may be missingrequired payroll information. Check the following and try again. -...
Forum Discussion
Hi PMC1108
Thank you for your post, Kindly send me the screenshots of the error message that you get. Make sure sensitive information is removed from screenshots before posting on the Forum. Or if you can provide me a detailed information on your issue. I'll be more happy to assist you.
Or Let me know if you require any further assistance with this.
Cheers,
Cel
HI Celia_B I have had the same issue and cleared the cache and followed all troubleshooting with no luck.
Turns out it works in the browser and not the desktop version.
While I appreciate the browser is where you are heading, being able to backup and save a file is one thing which stands you above Xero - please don't lose it.
Additionally, all this automatic linking to do things online doesn't work with privileges when you have individual file users sharing an email address with different file permissions. To reach the payroll reporting centre, employee onboarding, etc I have to log out, open a new window and log in as a different user as MYOB always trys to automatically override present permissions and link my user login as the Administrator which means others gain access to information I currently have them excluded from....
It would be great if the powers that be that make all these decisions actually consider what impact changes have on the existing features.
My disappointment with MYOB grows daily. Customer support recently advised me "nothing is going to change, the people who make the decisions don't care" as I deal with people in Manila and spend hours on the phone as the support team message each other............ so sad. I used to be one of your biggest advocates.
