Employee Self Onboarding
Has anyone had issues with the self onboarding saying "We couldnt send the invite to your employee. The business file may be missingrequired payroll information. Check the following and try again. -...
Forum Discussion
Yes I have this problem now! Does anyone know how to fix it?
Hi NikkiAP
Thank you for sharing your workaround. I'm sorry to hear about the experiences you had before. I appreciate you telling us about that. We always want to give you a great experience with support and with using MYOB as your software. Please do post again if you have other questions or concerns and we'll be glad to assist.
Hi crowleg
Thank you for your post. May I extend a warm welcome to the MYOB Community Forum.You will need to first enter your business's general payroll information (Setup menu >> General Payroll Information). Kindly check if you have this filled out if you're also receiving an error that you have missing payroll information. As a workaround, please try going to the browser version or app.myob.com (Payroll >> Employees) and send the Employee self-onboarding there.
Please feel free to post again. I'm happy to assist further.
If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.
