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idamamys1103's avatar
idamamys1103
User
12 months ago
Solved

Employee self onboarding

Im receiving the below error message when trying to complete a self on-boarding invite via email   We couldn't send the invite to your employee. The business file may be missing required payroll in...
  • Sean_DC's avatar
    Sean_DC
    12 months ago

    Hi idamamys1103 

     

    Thank you for your post. 

     

    While you send your details to ItaiMYOB, If it's still not allowing you to send an invite, I can suggest that as a workaround to Go to the browser version or app.myob.com and invite the employee from there. You can do this by going to the Payroll menu >> Employees and Create Employee. 

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

ItaiMYOB's avatar
ItaiMYOB
MYOB Product Manager

Hi idamamys1103 

 

Please could you send me your company serial number and the company name and I'll ask the team to have a look at what the error is.

 

Thanks

 

Itai

idamamys1103's avatar
idamamys1103
User
12 months ago

Hi - I have been in touch with MYOB help centre and there was an e-mail address issue.  Thanks.

  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    12 months ago

    Hi idamamys1103 

     

    Thanks for your post.

     

    May I know how you go about the issue? You need to check on the email address. if it is active or not or you can check on the email if there are special characters. Or you can send me a Private Message if you need further assistance with this. 

     

    Thanks. 

    Cel

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