Hi I need to process a annual leave pay today and there are no entitlement balances in the entry screen. It shows on my entitlement Balance report excisitng hours but I noticed that opening balances have not rollover. Screen shot attached Entitlement Information with the carried over tick box showing grey so can not access. I have not touch this tick box feature at all. Help please.

Hi Everyone Thank you for patience As has been indicated, we are aware of the warning message that is appearing when processing the pays that relates to the leave entitlements. This is caused by the end of year sequence of events. Processing your first pay in the new year should roll over those hours as intended. Clients are encouraged to ignore that message. Check out Leave entitlement warning message when processing pays in AccountRight 2020.2 for more information.

I have a live chat in queue to try to resolve the issue. Going to perservere and let everyone know if I have any success

From MYOB Hi EveryoneProducts: AccountRight 2020.2 We are aware that some clients are encountering a warning message in relation to processing leave entitlements in the new payroll year and leave entitlements not appearing on an employee's card. This is caused by the sequencing of events as the new payroll year doesn't fully tick over until a user has recorded their first payroll year in the new year. We do recommend that clients ignore this message and process the pays as normal. Once the pays have been recorded in the new financial year the entitlements will be correctly carried forward.

How was MYOB not aware of this issue before now - surely this would have come up in product testing and in that case, why was it not mentioned in any documentation or any of the EOFY payroll posts that have been made over the past week?

I have just run payroll as usual and the entitlements do come through correct on the pay slip!

Could have saved a lot of angst (and time!) if MYOB had posted the issue earlier.Annoying, waste of time.

Entitlement Balance Rollover to new pay year 2020/2021

76 Replies

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JordyW
Experienced Cover User
5 years ago
Does anyone know what the temporary workaround for this is?
- MDarker
  Contributing User
  5 years ago
  Everyone is posting about having thsi problem but have not seen one response from MYOB. Concerned that their payslip will all show negative balances.
  Still on waiting to speak to someone
LDOG
Experienced User
5 years ago
We should be able to process wages as per normal though? Even though we are getting warning notice when we process leave taken, I can still proceed... right?
- PK1976
  User
  5 years ago
  I have the same problem with sick leave and long service leave but the box has been unticked and cant tick it back. Annual leave is ok. I have waited for an hour and my call was cut before I get assistance. :(
  - menuman
    Contributing User
    4 years ago
    Create a new Entitlement Category. Search for my post - i've advised how to do it!
- KyaJ
  Experienced Cover User
  5 years ago
  I have paid wages, I am assuming once the entitlements roll over, the employees will no longer be in "negative"
- Christinemay
  Experienced Cover User
  5 years ago
  We are going to process payroll as normal, take tick off payslip the do adjustment if needed
  - traceyb1
    Experienced User
    5 years ago
    On a chat to MYOB now:
    "We apologise for the inconvenience, we’re looking into the cause right now and we realise how important it is to resolve it as quickly as possible."
    I have asked how do we process payroll in the meantime:
    "We are asking all of our clients to try again in couple of hours"
Brian_MDairies
Experienced Cover User
5 years ago
Hi,
Also experiencing the same problem - we are running a server version of 2020.2
Brian
- IzabelaMol
  Cover User
  5 years ago
  there is a patch to fix 2020.2 so update to 2020.2.2 but that still not fixing the 0 entitlements balance.
  i have the same problem as others.
  cheers
  - Steven_M
    Former Staff
    5 years ago
    Hi Everyone
    
    For clients that are encountering a negative value leave prompt with processing their first pays in the new payroll year, we do recommend checking out Leave entitlement warning message when processing pays in AccountRight 2020.2 for more information.
Stnpschool
User
5 years ago
Same here looks like it is going to be one of those days. I am on hold atm.
- mariecostigan
  User
  5 years ago
  Same here eoy entitlement balances not transferring, even though the boxs ticked
cramptons
Experienced Cover User
5 years ago
Same Problem... please help.
scoyne
Contributing Cover User
5 years ago
We are having the same issue, I will hang up from MYOB and save 2 hrs of my day. What a mess
- traceyb1
  Experienced User
  5 years ago
  I have a live chat in queue to try to resolve the issue. Going to perservere and let everyone know if I have any success
MDarker
Contributing User
5 years ago
We too are having the same issue with all our entities
TraceyShenton
Experienced Partner
5 years ago
We are having the same issue

Forum Discussion

Entitlement Balance Rollover to new pay year 2020/2021

76 Replies

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