EOFY STP Gross Figure showing zero for one employee ?????
Hi, Can someone please help!!!! i am trying to finalise my STP for the year
on the EOFY Finalisation Tab one Employee is showing zero under Gross YTD, PAYG is also not correct figures??
When i go back to the STP reports for my last payroll of the year, all the figures are correct (payroll reporting - employee year to date) when i check the values against the payroll summary and register they are correct to the last pay roll. When i called the stp phione number the gentlemen said i should be able to alter the figures but i cant, i see another post that they are having the same problem and run several zero payrolls and its not fixed it. Hoping you can help. Everyone elses figures are correct. arghhh frustrated. :( Antoinette
UPDATE: I went and run this weeks payroll and then refreshed the STP portal i now have Gross figures and tax correct for the employee that had no Gross figures. God know's why or how this has happened. I will take it as i can now close of the payroll for 2022/2023 yay :)
