EOY Finalisation

Hi heather1,

Sorry for the late reply, and thank you for laying out everything you’ve already checked. A good next step is to compare your Payroll Register, Payroll Activity, and YTD verification reports to help pinpoint exactly where the figure is going rogue. Once you can see which report is out of step, that usually points you to the right workaround. If those reports don’t match, this help article steps through how to correct it. If everything still looks the same after that, reach out to our support team so they can take a closer look for you. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen