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DanielleD's avatar
DanielleD
Experienced Cover User
9 years ago

Error Message in Payroll: "You have sold items resulting in a negative on-hand balance..." when trying to customise emailed payslips

We are using MYOB AccountRight Plus AU 2016.2.1 When trying to review the Pay Slips Before Delivery and customise the Email Defaults to suit, MYOB displays an error message: "You have sold items resul...
Steven_M's avatar
Steven_M
Former Staff
9 years ago

Hi DanielleD

 

We do have an online script with which can run the online company file through. So we can arrange for that script to be run can you confirm the following details:

  • Where the company file is saved? i.e. is the company file saved locally or online?
  • What is the last FOUR digits of your serial number? Setup>>Company Information.
  • What is the company file ID of that file which is generating the message? Help>>About AccountRight.

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