Forum Discussion

Karina4's avatar
Karina4
Contributing User
2 years ago

ETP Payments from STP phase 1 not showing up in YTD Verification Report 22/23

All of our ETP payments from before we switched to STP phase 2 are not showing up on either the YTD verification report or the individual's STP report. All of our ETP payments since we switched to ph...
Princess_R's avatar
Princess_R
MYOB Moderator

Hi Karina4 

 

Thank you for your response.

 

We understand your concern and thank you for sharing your thoughts with us. We will surely pass this feedback to the relevant team. The relevant team is still investigating and working on it to get this issue resolved as soon as possible. 

 

We appreciate your patience and understanding on this matter. Rest assured we will provide update and communications on this issue.

 

Cheers,

Princess

 

 

 

Karina4's avatar
Karina4
Contributing User
2 years ago

Hi Princess,

 

Have there been any more updates on this? I have been on the phone to MYOB a few times over the past few days and they are saying the only resolution is to reversal the ETP payment and then reprocess but I don't see how this wouldn't cancel itself out. 

 

I have seen a post in this forum (https://community.myob.com/t5/MYOB-Business-Essentials-Payroll/STP-Gross-Payments-doesn-t-include-ETP-Payment/m-p/822719/highlight/false#M6331) that has shown that my fears are correct and this would just cancel itself out. 

 

THanks,

Karina. 

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