Extra hours being added to pay
Two of our Junior Employees are having extra hours being added to their pay sheets. One new, one has been working for over a year – never happened before. “New” should have had 4.5 hrs, “old” 3.5 hrs. Both are showing as correct until last screen in processing. Both are then showing 9hrs to be paid. Cannot work out why. Had to delete journal this first time and manually adjust. Even when no time sheets are entered, they are both showing hours.
Called Customer service. On hold for over 4 hours. They could not understand why it is an issue for hours to be changing. Was then hung up on.
Can someone please let me know if there is somewhere in the background that I need to tick/untick for time sheets to be used for individual employees.
Hi
The only thing I can think to suggest is to go into the employee card ( they are both on timesheets)
In payroll details in stardard pay check to see if there are any hours there
If there is change to zero and save
Worth trying
Hope it helps
Lisa
