Hi
The only thing I can think to suggest is to go into the employee card ( they are both on timesheets)
In payroll details in stardard pay check to see if there are any hours there
If there is change to zero and save
Worth trying
Hope it helps
Lisa
Hi SJJAWild
I'm sorry to hear your experience with our phone support team was not satisfactory. We are happy to look into it for you, for that could you please provide more details?
- Do you normally use timesheet for these 2 employees? If so, what was their normal hours before and how many extra hours are being added?
- When you click on Process Payroll, with the Pay Period entered, what are the number of hours picked up from timesheets?
- Step 2 of Process Payroll, click into one of these 2 pays, are the 9 hours against a single payroll category or is it a sum from multiple categories?
- In the employee card > Payroll Details > Standard Pay, are there any hours entered at all?
Any screenshots of the problem (with sensitive information blacked out) would be most helpful.
