Forum Discussion

MichaelaJohnson's avatar
MichaelaJohnson
Experienced User
1 year ago

Fairwork and Casual Information Statement Onboarding not working

Good morning,    I've sent 2 new employees off this morning with the onboarding link and both have completed but when i go to "View PDF" of employee details submitted via self-onboarding it shows "...
Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi MichaelaJohnson

It seems you're facing an issue where the Fair Work Information Statement and Casual Information Statement are showing as "NA" in the employee details PDF after using MYOB’s self-onboarding. To resolve this, ensure that the employees completed all sections of the onboarding process, particularly those statements. Try clearing your browser cache or using a different browser, and make sure your MYOB is up-to-date. If the problem persists, manually confirm with employees if they've acknowledged the statements. You can also visit this help page for more information: Employee self-onboarding

Regards,
Earl

  • 6203's avatar
    6203
    Experienced Cover User
    1 year ago

    "Earl"

     

    Your response to the above query is of no value.

     

    MYOB Onboarding does not give any options around accepting (or otherwise) the Fair Work Statement and/or the Casual Employment Information Sheet.

     

    This has been happening for some months now.  Please get it fixed.

     

    It is very frustrating when a supposedly automatic system is not working - especially when there could be serious consequences for the employer if the Information Sheets are not supplied.

     

    Thanks in anticipation.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.