Forum Discussion
Hi MichaelaJohnson
It seems you're facing an issue where the Fair Work Information Statement and Casual Information Statement are showing as "NA" in the employee details PDF after using MYOB’s self-onboarding. To resolve this, ensure that the employees completed all sections of the onboarding process, particularly those statements. Try clearing your browser cache or using a different browser, and make sure your MYOB is up-to-date. If the problem persists, manually confirm with employees if they've acknowledged the statements. You can also visit this help page for more information: Employee self-onboarding
Regards,
Earl
- 62031 year agoExperienced Cover User
"Earl"
Your response to the above query is of no value.
MYOB Onboarding does not give any options around accepting (or otherwise) the Fair Work Statement and/or the Casual Employment Information Sheet.
This has been happening for some months now. Please get it fixed.
It is very frustrating when a supposedly automatic system is not working - especially when there could be serious consequences for the employer if the Information Sheets are not supplied.
Thanks in anticipation.
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