Hi
I am trying to send an onboarding request to a new employee but have received the below message. Is there a problem with sending invitations at the moment?
If there is not a problem at the moment, what could be the solution to me fixing this problem.
Thanks
Hi again Doreen
I have just resent the onboarding and it is now working. Must have just been a glitch last week.
Thanks for responding to my post. Much appreciated.
Best regards,
Janice
Hey jjo64815,
Make sure you've entered your business's general payroll information (Setup menu >> General Payroll Information). If you're seeing an error about missing payroll information, double-check that everything's filled out. Once done, try sending the Employee self-onboarding again. Another workaround would be using the browser version at app.myob.com (Payroll >> Employees) and following the steps in this Employee self-onboarding guide.
Best regards,
Doreen
Thanks Doreen
I have checked everything with the Payroll Information prior to posting. It is not this but I will look at the guide you posted.
I am also updating to the latest version of Accountright so this may also help. Will let you know how I go.
Best regards,
Janice
Hi again Doreen
I have just resent the onboarding and it is now working. Must have just been a glitch last week.
Thanks for responding to my post. Much appreciated.
Best regards,
Janice
