Forum Discussion

jjo64815's avatar
jjo64815
3 months ago

Onboarding Error

Hi I am trying to send an onboarding request to a new employee but have received the below message.  Is there a problem with sending invitations at the moment?   If there is not a problem at the m...
  • jjo64815's avatar
    jjo64815
    3 months ago

    Hi again Doreen

    I have just resent the onboarding and it is now working.  Must have just been a glitch last week.

    Thanks for responding to my post. Much appreciated.

    Best regards,

    Janice

Doreen_P's avatar
Doreen_P
MYOB Moderator
3 months ago

Hey jjo64815,

 

Make sure you've entered your business's general payroll information (Setup menu >> General Payroll Information). If you're seeing an error about missing payroll information, double-check that everything's filled out. Once done, try sending the Employee self-onboarding again. Another workaround would be using the browser version at app.myob.com (Payroll >> Employees) and following the steps in this Employee self-onboarding guide.

 

Best regards,

Doreen

  • jjo64815's avatar
    jjo64815
    3 months ago

    Thanks Doreen

    I have checked everything with the Payroll Information prior to posting.  It is not this but I will look at the guide you posted.

     

    I am also updating to the latest version of Accountright so this may also help.  Will let you know how I go.

     

    Best regards,

    Janice

    • jjo64815's avatar
      jjo64815
      3 months ago

      Hi again Doreen

      I have just resent the onboarding and it is now working.  Must have just been a glitch last week.

      Thanks for responding to my post. Much appreciated.

      Best regards,

      Janice

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        3 months ago

        Hello there jjo64815,

         

        That's great to hear. Feel free to create a post again if you encounter any issues in the future.

         

        Best regards,

        Doreen

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